Dear Andrey Gennadievich,

We hereby express our gratitude to your company for the new CBOSSacd release 3.5, which added to the quality of the solution.
We believe that the new release of the Automatic Call Distribution System is a good solution for various modern businesses, including banks.
Practically all defects found in course of operating the previous release of the system have been corrected or minimized. We would point out high performance and stability of the statistics report generation modules and the system in general.
Most impressive are the recently introduced online call center operator monitoring tools. Their functionalities significantly improve the efficiency of operational management of the call center; statistics data visualization characteristics are designed well, and their presentation is clear and informative.
However, there is always room for improvement. We would appreciate some minor changes in the system (mainly it concerns some specific telecom terms which we advise to change for more general terms). After these modifications the solution will be useful for a wide range of companies dealing with various clients. We would also appreciate if you continue integrating the solution with external CRM systems, including those used in banking business.
We express special gratitude for the expertise of your employees who implemented the system in our bank. In fact, during the implementation they had to accomplish a large volume of work including installation, customization of the system to meet the needs of our call center, training of our personnel. We are sure that their responsibility and consideration of our demands, their ability to investigate problems and come to an optimal solution were most important factors of implementing a technology intensive tool able to be of significant benefit to our bank.
Please extend our sincere gratitude to these specialists and all the employees of your company who participated in development of the new release of the solution.

We look forward to our successful cooperation in future.

Respectfully,
Head of Call Processing Center
«Promekbank» CB OJSC
V. A. Boldyrev