Application Story: NCC and CBOSS

It was February, 1998 when NCC installed CBOSS system. CBOSS was replacing BSCN recently developed by  LHS, with the latter deployed on the fly. Data migration took two days only. Further operation proved the data being transferred smoothly without any loss. CBOSS has been integrated into the enterprise so that none of subscriber servicing was suspended. Moreover, "hot" mode of upgrade supported by SoftPro experts has not affected the QoS rendered to the operator subscribers.
Introduction of CBOSS has minimized the subscriber debt. Currently it equals to "bad debts", i.e. unrecoverable losses accounted for by the terminated contracts.
Subscribers report the convenience of auto-informing that guides through the change services process and provides account balance, recommends the prepayment amount.
It is necessary to emphasize another advantage of CBOSS as compared to the replaced system (BCSC), namely interface to the switch that streamlines change service and activation/suspension processes.
The multi-currency support, an advantageous feature of CBOSS, proves its efficiency in the process of subscriber settlements as well as in preparing reports. The former, namely a comprehensive report engine of CBOSS, serves every aspect of enterprise operation: accounting, marketing, executive and founding.
Advanced CBOSS database features provide storing a subscriber history and, which is worth mentioning, storing the active operations log, i.e. date/time and name of operator/operation. This feature accounts for increased personal responsibility and facilitates handling of complex issues.
Sometimes operation of CBOSS in extraordinary environment makes our personnel turn to SoftPro Technical Support Service for help provided in time either over the phone or the Internet.
Hands-on experience with CBOSS proves that the functionality range enables the mobile operator to streamline all business processes, replace manual operations and set a new standard of customer care.