Arctel Is Ready for International
and Long-distance Communications

Arctel has successfully completed IT infrastructure upgrade to centralize customer care across all branches and add international and long-distance services to its portfolio. The company opted for the end-to-end solution from CBOSS Corporation.

www.comnews.ru, January 2009

IT upgrade in Arctel was a multi-phase project, the company’s spokesman reported to ComNews. Within the first phase, the solution for corporate customers of the Arctel Moscow office was implemented. A CRM system was later added, and during the third stage a centralized solution was built to connect Arctel's Moscow office with other branches located in Khabarovsk, Novosibirsk, Ekaterinburg and Nizhny Novgorod. Also, the implementation of Web-based self-care was completed. Long-distance and international communications users can now choose most optimal rates and manage their accounts and services remotely.

In the end of last year the interconnect solution was deployed, based on which the reconciliation and cost estimation subsystem was launched to optimize call routing.

“Backed up by CBOSS technologies, Arctel has been demonstrating sustainable business growth,” says Igor Klochko, Deputy General Director at Arctel. “Arctel is successfully serving corporate customers. International and long-distance services for individual customers are also underway.”

“Using industrial solutions in core business processes of the company is a key driver for the modern telecommunications business,” Arctel's CIO Andrey Meshkov underscored. “Having completed the project to build the centralized solution for branches, Arctel and CBOSS started to integrate billing systems in Volgotelcom and other telcos of the ROSWEB Group.”

“Arctel has a large subscriber base and offers a rich variety of high technology services. In this environment, service continuity is a top priority. The convergent integrated solution from CBOSS is designed to simplify and optimize core business processes at Arctel, take business efficiency to a new level, and significantly lower TCO of the IT infrastructure,” notes Andrey Belevtsev, Vice President of Professional Services at CBOSS.

“Arctel has made a strategic move on the international and long-distance communications market. The company has built an infrastructure to perform comprehensive billing and provide extensive service to its customers,” finds Tatyana Menkova, Finam’s analyst. “Of course, this step may not guarantee market success, as an optimal marketing policy and adequate rates are of key importance. However, the company is now ready to expand its service offering and achieve total customer satisfaction.”