Abbreviated Dialing System

• System Operation
• Functionalities
• Integration
• Benefits
• Product Installations

Every subscriber occasionally needs to ensure privacy of the mobile number and avoid unwanted calls.
CBOSS Corporation offers CBOSSabd Abbreviated Dialing System designed to ensure subscriber privacy by assigning him an anonymous (short) number.

System Operation

Incoming calls
To call an anonymous number, the calling party dials the dedicated CBOSSabd number followed by a short number. The system establishes connection with the actual mobile number.
It is possible to use a conventional number as anonymous. In this case the CBOSSabd service number dialing is not required.

Outgoing calls
Service user dials CBOSSabd number and destination number, and connection is established. The called party will only see the caller’s anonymous number.
If subscriber dials CBOSSabd number only, the IVR prompts to enter the required destination number.

Functionalities

• Standard number used as an anonymous number
• Multiple anonymous numbers
• Number concealment on outgoing calls
• Anonymous number suspension
• Call Detail Record (CDR)
• Web interface functionalities

Integration

CBOSSabd integrates with CBOSSbcc, enabling a wide range of functionalities for convergent customer care. CBOSSabd open architecture allows integration with third party billing solutions.
If telco operates CBOSSics Internet Customer Service, CBOSSabd Web interface is embedded into CBOSSics.

Benefits

• Enhanced subscriber loyalty and new customer acquisition due to subscriber number privacy
• Boosted revenue
  Calls to anonymous number can encourage subscribers to call back, thus enabling the telco to generate additional revenue.
• Reduced load on automated customer care system
• Web interface providing subscriber-configurable service parameters, allows reducing load on IVR.