Unified Messaging Solution
CBOSSchat is an interactive service that provides mobile and Internet subscribers with real time chat functionalities over SMS, WAP or Web.
System Operation
User messages sent from the operator’s website or via WAP are collected at the operator’s Web server and further transmitted to CBOSSchat server. Short messages are forwarded from the operator’s SMSC to CBOSSchat server.
CBOSSchat handles the messages defining whether they are private or public. Processing commands or user queries for instructions, passwords, chat room lists, etc., CBOSSchat retrieves the data and delivers the reply to a mobile handset or chat page.
Command sending is similar to SMS sending. A user sends SMS or selects a command at the Web page, and receives a response to a handset or Web page.
Functionalities
CBOSSchat functionalities surpass those offered by ordinary Internet chats. Along with conventional operations CBOSSchat enables SMS-based communications.
- User authentication
- Message sending/reception
- SMS sending to system users
- Chat message history
- Chat room selection, creation and removal
- User search
- User help
- Chat settings configuration
- Nickname-phone number link
- User penalty points support
- Bad word filtering and replacement
- Standby SMSC support
- Advanced statistics.
Integration
CBOSSchat supports standard protocols SMPP, SNMP, HTTP, TCP/IP and seamlessly integrates with:
- any SMSC, including CBOSSsms Short Message Service Center
- CBOSSics Internet Customer Service to limit Internet chat access
- various network management systems, including CBOSStmn.
Benefits
- Scalability
- Secure private chat sessions
- Multilingual user interface
- Flexible user and system configurations
- Easy-to-use interface
- Increased SMS and WAP traffic, enhanced revenue.
