Internet Customer Service
CBOSSics is convenient, feature-rich, web-enabled customer self-service system for Internet users and mobile subscribers. CBOSSics can be accessed both from a PC or a handset via WAP. The ease of use and vivid data presentation make CBOSSics exceptionally attractive, while taking the load off the customer care staff.
System Operation
Key Features
Basic functionalities
- Online contract registration by customers
- Account and service profile management
- Payment registration
- Bill and call itemization orders
- Complaints and suggestions
- News
- Customer care.
Internet Customer Service for corporate customers
CBOSSics-corporate subsystem offers corporate customers enhanced management and control over multiple accounts and subscriptions. Easy-to-navigate spreadsheets of accounts and subscriptions, financial and service consumption statistics, subscription search and selection functionalities, flexible text and graphical reports, and access control – all this makes CBOSSics-corporate an indispensable self-service tool for corporate customers.
Integration
Integration with various web site statistics systems (e.g. CBOSSstat) enables the telco to obtain a better understanding of the needs and goals of CBOSSics users.
Integration with VAS Web portals enhances popularity of paid services.
Benefits
- Improved QoS of customer care, financial, delivery, and marketing departments. Better feedback due to registration of customer complaints, suggestions, wishes, and questions
- Remote customer self-service
Not needing to queue in the telco’s office to deal with routine issues dramatically boosts the customers’ loyalty and service consumption.
- Unlimited number of simultaneously serviced customers
CBOSSics capacity depends only on the web server, allowing the processing of up to several thousands of queries per minute. Increased traffic requires hardware upgrades, rather than time and money wastage on software updates.
- Enhanced advertising facilities on the corporate web site
CBOSSics boosts the popularity of the telco’s web site and, correspondingly, enables more efficient advertising of new services, tariffs, campaigns, etc.
- Improved services in roaming
A customer can control his account, recharge it by bankcards and scratch cards, etc. via the Internet, without expensive long distance and international calls.
CBOSSics Options
Success Story
