Missed Calls Notification Service
CBOSSmissedCall implements a popular service providing SMS and Email information on call attempts, to mobile and fixed-line subscribers.
System Operation
On the mobile phone a subscriber configures event-based call diversion (busy, switched off, not responding, out of coverage, combined, or unconditional diversion) to the CBOSSmissedCall number. Upon an incomplete call, CBOSSmissedCall generates an SMS or Email alert. The calling party hears a standard response (e.g., busy tones, "out of coverage" announcement, etc.).
Functionalities
- SMS/Email notification of missed calls
- Aggregated info on missed calls in a single SMS
- SMS availability alerts for all callers
- Configurable message text (format, language, info sorting)
- Different service management options
Service parameters may be changed via SMS, USSD, IVR or Web.
- Flexible rating
The service may be free or chargeable. The system supports event-based rating, with records created after missed call alert generation or SMS delivery to the subscriber. Every registered missed call or every alert may be charged.
- CLIR management
An administrator may set system behavior on calling party’s CLIR detection. The system may accept or ignore it. If CLIR is accepted, a missed call user will receive a "CLIR activated" message, otherwise calling party’s number is delivered.
Integration
CBOSSmissedCall may be integrated with any billing system, including CBOSSbcc.
CBOSSsms or a third-party SMSC, supporting flexible configuration of SMS delivery reports may be used.
CBOSSmissedCall Web interface may be embedded into CBOSSics Internet Customer Service.
Benefits
- Additional revenue
Missed call alerts usually encourage customers to return calls. CBOSSmissedCall boosts chargeable outgoing voice traffic by 3–5%.
- Missed call notification without additional load on expensive voice resources, similarly to voice mail.
- Higher customer satisfaction and acquisition of customers, willing not to miss important calls.
