SMS-to-Voice Gateway

• System Operation
• Functionalities
• Integration
• Benefits
• Product Installations

CBOSSsms2voice supports SMS reception, conversion into voice and delivery.
It enables SMS exchange between mobile and PSTN subscribers and SMS delivery to a fixed-line phone.

Operation

For a sender service use is similar to conventional SMS delivery: a sender inputs SMS text, message validity period, and recipient’s number preceded by sms2voice service prefix. On message delivery, the sender receives SMS notification.
Message reception is similar to a conventional phone call: the recipient picks up the phone, listens to a welcoming message, sender info and the voice message.
Voice message delivery is similar to SMS delivery: on busy or unavailable destination the message is saved into the database. Delivery attempts are repeated till message validity expiration or forced deletion.

Functionalities

• SMS conversion to voice on message delivery to fixed-line or non SMS capable phones
• Capability to set service activity periods (date ranges, day time interval) in the tariff
• Subscriber notification:
  • on message delivery;
  • on delivery failure and scheduled retries;
  • on expired message removal.
• Playback of sender’s number and name.
• Request validity period registration.
  Delivery attempts are repeated during the message validity period, specified by the sender.
• Capability to select voice pitch, speed, volume.
• Voice postcard delivery.

Integration

CBOSSsms2voice may be integrated with CBOSSbcc, providing enhanced convergent customer care functionalities. CBOSSsms2voice open architecture allows integration with third-party billing systems.
CBOSSsms2voice may be integrated with any SMSC, via SMPP protocol.

Benefits

• Higher customer value and reduced churn due to new, convenient and in many cases unique service.
• Message exchange service for non mobile users.
• CBOSSsms2voice (as well as CBOSSsms2fax and CBOSSmms) enables enhanced capability to use a wider range of media formats.