Voice/Fax Mail System
CBOSSvfmail allows sending voice or fax messages to unavailable subscribers. The messages are delivered to the subscriber mailbox implementing a multi-channel feature-rich answering machine.
CBOSSvfmail offers an operator a competitive advantage of improved customer care and marketing news delivery to subscriber mailboxes.
System Operation
CBOSSvfmail provides an individual voice/fax mailbox to every service user. If subscriber is unavailable or the number is busy, the call is automatically forwarded to his mailbox. The caller listens to the prompt to leave a message. CBOSSvfmail saves the message automatically defining the format (voice or facsimile).
As soon as the mailbox owner becomes available, the system informs him on new messages. Subscriber can set the phone number and time for notifications.
Functionalities
- Voice and fax message storage
- Mailbox groups support
- Message format identification
- Various notifications types
- Message management
- Tutorial mode
- Multilanguage support
- Individual mailbox configuration
- System access via any telephone
- Easy-to-use Web interface
- Simple integration.
Integration
CBOSSvfmail seamlessly integrates with:
- Different billing systems, including CBOSSbcc to automate service rating
- Third party SMSCs, including CBOSSsms, to notify subscribers of new messages by SMS
- Different Call Centers and IVR Systems, including CBOSSacc, to reduce the load on Customer Care service.
Benefits
- Increased voice traffic
Mailbox messages are likely to encourage a customer to make a return call, thus increasing voice traffic and revenues.
- Improved customer care
Statistics records an average 30% of missed calls. Voice/Fax Mail service enables subscribers to get information on all the calls and call back to those that could not get through.
- Financial and advertising announcements
CBOSSvfmail allows to send messages with account information or ads to subscriber mailboxes.
